Frequently Asked Questions
1 – do you Charge quotation requests ?
No, our quotes are free of charge.10 – What is the duration of the validity of your quotation ?
Quotes are valid for 30 days once they have been sent.
11 – The technical data sheets of your devices are available ?
Yes, you will find a technical data sheet of each product line on our internet site.
The product line is packed with useful data (composition, warranty, use, parts & accessories, etc...). In case of additional polling, please contact us.
2 – What is your return policy ?
Returns are offered within 14 days of the receipt of your order. In accordance with the provisions of article L120-20 of the Consumer Code, you have a statutory right of withdrawal of 14 days from receipt of your order.3 – What are the delivery times ?
The delivery time of our products can be up to 6 to 8 weeks. This period may vary depending on our stock.4 – What ways of payment do you accept ?
We accept the following payment methods : credit cards, cheques, bank transfer, cash (up to 1000).5 – do you Accept payments in several times ?
Yes, we offer payment facilities. We accept payment in several times, up to 4x maximum.6 – Have-you of the terms of payment ?
A deposit of 30% is required, the balance upon delivery.
7 – delivery includes the installation and commissioning of the devices ?
Yes, at the time of each delivery of your equipment in laundry, kitchen, or electronic commissioning is included. This benefit is automatically included in your quote.
8 – technical training for the use of your devices is included ?
Technical training is provided during the purchase of our devices. Our technicians accompany you to take control of our equipment.
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